Shipping policy

SECTION 1 – SHIPPING AREA

We currently ship exclusively within mainland Spain and the Balearic Islands. Orders to the Canary Islands, Ceuta, and Melilla are not available at this time. All purchases are prepared and dispatched from Spain.

SECTION 2 – SHIPPING COSTS

Shipping is complimentary on all orders. The cost is fully covered by our company, with no additional charges applied at checkout.

SECTION 3 – ORDER PROCESSING

Orders are prepared once payment has been confirmed. Processing takes place on business days (Monday to Friday, excluding public holidays). Orders placed on weekends or public holidays will be handled from the next business day. Once your order has been dispatched, you will receive a confirmation email.

SECTION 4 – DELIVERY TIMES

Delivery times are estimated at 3 to 4 business days from dispatch. While we aim to meet these timeframes consistently, delays may occasionally occur. Should your delivery take longer than expected, you will be informed accordingly.

SECTION 5 - ORDER TRACKING

Once your order has been dispatched, we will provide you — where the carrier permits — with a tracking number so you can check the status of your shipment in real time. If the estimated delivery timeframe has passed and you have not received your order or been able to locate it via tracking, please do not hesitate to get in touch with us.

SECTION 6 - SHIPPING LIABILITY

PupSik assumes full responsibility for the order throughout the entire shipping process until the moment of delivery. In the event of loss, damage or misrouting of the package during transit, PupSik will handle the incident and arrange, as appropriate, either a reshipment of the order or a full refund of the amount paid. The customer will not bear any costs arising from these situations.

If upon receiving your order you notice that the packaging shows visible damage, we recommend that you note this on the carrier's delivery receipt before signing, and contact us as soon as possible with photographs of the package's condition.

SECTION 7 - RETURNS

In accordance with Spanish consumer protection legislation, you have 30 calendar days from receipt of the order to exercise your right of withdrawal without the need for justification. In the event of a return, PupSik will fully cover the return shipping costs. To initiate a return, please contact us through the means indicated in the legal notice of this website and we will provide you with the necessary instructions to arrange the collection of the product.

Contact us

Frequently asked questions

We want you to feel completely at ease with your purchase. If for any reason a piece is not right for you, you have 30 days from the date of delivery to request a return. The garment must be unworn, with its original tags and packaging intact. Once your piece arrives back to us, the refund will be processed to your original payment method within 10 business days. To begin a return, simply write to us at contact@pupsik.store.

All PupSik pieces are eligible for return within the 30-day window, with no exceptions for regular-priced items. The only pieces that cannot be returned are those purchased during promotional sales or as gift cards. If you have any doubt about a piece before purchasing, we are always happy to help — write to us before you decide.

Each order is carefully prepared before it leaves us. Once your payment is confirmed, delivery typically takes between 3 and 4 business days within mainland Spain and the Balearic Islands. You will receive a tracking number by email as soon as your kimono is on its way. Exact times may vary slightly depending on the carrier, but we will keep you informed at every step.

Every PupSik kimono is made in Barcelona, by hand — designed and crafted by the founder herself. We source the finest silk and materials from international suppliers, selected with the same attention to quality that goes into every stitch. This is not production at scale. Each piece is made one at a time, which is precisely what makes it worth wearing.

Shipping is complimentary on all orders — no minimum, no conditions. We currently ship to mainland Spain and the Balearic Islands. In the event of a return, we also cover the full cost of collection. You simply reach out, and we take care of the rest.

© 2026 - 2026 PUPSIK PUPSIK S.p.A. - All rights reserved. G Commerce Europe S.p.A. - IT VAT nr 05142860484. LICENCIA SIAE N. 2294/I/1936 y 5647/I/1936