Политика доставки

SECTION 1 – SHIPPING AREA

We currently ship to all countries within the European Union, the United States, the United Kingdom, Canada, Switzerland, and Norway. At this time, we do not ship to Australia, New Zealand, most countries in Asia, South America, or Africa. All purchases are prepared and dispatched from Spain.

SECTION 2 – SHIPPING COSTS

Shipping is complimentary on all orders. The cost is fully covered by our company, with no additional charges applied at checkout.

SECTION 3 – ORDER PROCESSING

Orders are prepared once payment has been confirmed. Processing takes place on business days (Monday to Friday, excluding public holidays). Orders placed on weekends or public holidays will be handled from the next business day. Once your order has been dispatched, you will receive a confirmation email.

SECTION 4 – DELIVERY TIMES

Delivery times vary depending on the destination country and are estimated at 3 to 10 business days from dispatch. While we aim to meet these timeframes consistently, delays may occasionally occur due to customs clearance, carrier operations, or other unforeseen circumstances. Should your delivery take longer than expected, you will be informed accordingly.

SECTION 5 – ORDER TRACKING

Once your order has been dispatched, we will provide you — where the carrier permits — with a tracking number so you can check the status of your shipment in real time. If the estimated delivery timeframe has passed and you have not received your order or been able to locate it via tracking, please do not hesitate to get in touch with us.

SECTION 6 – SHIPPING LIABILITY

PupSik assumes full responsibility for the order throughout the entire shipping process until the moment of delivery. In the event of loss, damage or misrouting of the package during transit, PupSik will handle the incident and arrange, as appropriate, either a reshipment of the order or a full refund of the amount paid. The customer will not bear any costs arising from these situations.

If upon receiving your order you notice that the packaging shows visible damage, we recommend that you note this on the carrier's delivery receipt before signing, and contact us as soon as possible with photographs of the package's condition.

SECTION 7 – RETURNS

In accordance with applicable consumer protection legislation, you have 14 calendar days from receipt of the order to exercise your right of withdrawal without the need for justification. In the event of a return, PupSik will fully cover the return shipping costs. To initiate a return, please contact us through the means indicated in the legal notice of this website and we will provide you with the necessary instructions to arrange the collection of the product.